Action-Based Quality Management: Strategy and Tools for Continuous Improvement
- 22m 51s
- Jose Alvarez-Garcia (eds), Marta Peris-Ortiz
Action-Based Quality Management demonstrates how the application of Total Quality Management (TQM) techniques and approaches can improve business performance, innovation and efficiency while decreasing costs. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.