Chip Bell on Knock Your Socks Off Service
- 16m 28s
- Chip Bell
Chip Bell, author of Managing Knock Your Socks Off Service, discusses the changes in customer service and the traditional ideas of the customer. With the arrival of new technologies such as the Internet, customers are now more frugal then ever and expect their shopping experience to be top-notch. Internal company relationships tend to affect how the company interacts with their customers, which has led to the trend of employers hiring employees who are knowledgeable about the products they sell.
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AMA Edgewise: Chip Bell on Knock Your Socks Off Service