Coaching, Counseling & Mentoring: How to Choose & Use the Right Technique to Boost Employee Performance

  • 9h 42m 22s
  • Florence M. Stone
  • Gildan Media
  • 2007

There's a big difference between continuously encouraging employees to do their jobs well (coaching), attempting to fix poor performance (counselling), and helping top performers excel (mentoring). Unfortunately, most managers don't truly understand how and when to do each. The updated and revised edition of Coaching, Counselling & Mentoring gives managers specific, practical techniques for using all three to improve the performance of all their people. Filled with helpful tools like self-assessments and real-life scenarios, this is an essential guide for managers who want to build their confidence and skill in getting the most from their people.

In this Audiobook

  • Chapter 1: Your Role as Coach
  • Chapter 2: Coaching as an Ongoing Responsibility
  • Chapter 3: Let's Talk—“Should I Say That?”
  • Chapter 4: Coaching Traps and Problems
  • Chapter 5: Why Counsel Troublesome People?
  • Chapter 6: How to Turn Around Problem Employees and Employees with Problems
  • Chapter 7: Let's Talk—Specific Counseling Sessions
  • Chapter 8: Counseling Dilemmas—Traps and Pitfalls to Avoid
  • Chapter 9: What Mentoring Can Do to Help High Achievers—and You
  • Chapter 10: Mentor as a Role Model, Broker, Advocate, and Career Counselor
  • Chapter 11: Let's Talk—Face-to-Face and E-Conversations
  • Chapter 12: Mentoring Traps to Avoid


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