Communication Rx: Transforming Healthcare Through Relationship-Centered Communication
- 7h 52m 43s
- Calvin L. Chou, Laura Cooley
- Recorded Books, Inc.
- 2017
A proven prescription for effective communication that will empower health professionals to deliver the highest quality care―from the Academy of Communication in Healthcare
Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren’t enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication.
In this Audiobook
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CHAPTER 1 Building the Case for Communication and Relationships
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CHAPTER 2 Communication and Patient Experience
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CHAPTER 3 Skill Set One: The Beginning of the Encounter
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CHAPTER 4 Skill Set Two: Skills That Build Trust
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CHAPTER 5 Skill Set Three: Delivering Diagnoses and Treatment Plans
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CHAPTER 6 Challenging Conversations with Patients
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CHAPTER 7 The Skill Sets and the Electronic Health Record
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CHAPTER 8 Patient Engagement and Motivational Interviewing
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CHAPTER 9 Shared Decision-Making
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CHAPTER 10 Feedback: A Commitment to the Relationship
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CHAPTER 11 Appreciative Coaching: “I Want to Be Known as the Clinician Who…”
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CHAPTER 12 Communicating Effectively on Healthcare Teams
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CHAPTER 13 Challenging Conversations with Colleagues
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CHAPTER 14 Culture and Diversity
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CHAPTER 15 Communicating Across Hierarchy
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CHAPTER 16 Teaching the Skill Sets
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CHAPTER 17 Developing Facilitators in Train-the-Trainer Programs: Establishing Local Influence
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CHAPTER 18 Implementation and Planning: Supporting Organizational Change
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