Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

  • 4h 25m 34s
  • Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
  • Recorded Books, Inc.
  • 2005

Never walk away from another touchy, controversial, or complex issue—at work or at home!

Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.

New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues.

Learn to:

  • Permanently resolve failed promises and missed deadlines
  • Transform broken rules and bad behaviors into productive accountability
  • Strengthen relationships while solving problems

In this Audiobook

  • Chapter 1: Choose What and If—How to Know What Crucial Confrontation to Hold and If You Should Hold It
  • Chapter 2: Master My Stories—How to Get Your Head Right before Opening Your Mouth
  • Chapter 3: Describe the Gap—How to Start a Crucial Confrontation
  • Chapter 4: Make It Motivating—How to Help Others Want to Take Action
  • Chapter 5: Make It Easy—How to Make Keeping Commitments (Almost) Painless
  • Chapter 6: Stay Focused and Flexible—What to Do When Others Get Sidetracked, Scream, or Sulk
  • Chapter 7: Agree on a Plan and Follow Up—How to Gain Commitment and Move to Action
  • Chapter 8: Put It All Together—How to Solve Big, Sticky, Complicated Problems
  • Chapter 9: The Twelve “Yeah-Buts”—How to Deal with the Truly Tough