Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
- 4h 25m 34s
- Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
- Recorded Books, Inc.
- 2005
This audio edition shows how to step up to failed promises and deal with them in a way that both solves the problem and saves relationships.
