Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

  • 4h 25m 34s
  • Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
  • Recorded Books, Inc.
  • 2005
This audio edition shows how to step up to failed promises and deal with them in a way that both solves the problem and saves relationships.