Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

  • 6h 27m 33s
  • Al Switzler, Joseph Grenny, Kerry Paterson, Ron McMillan
  • Recorded Books, Inc.
  • 2011

The authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation:

  • New firsthand accounts of how these skills changed lives
  • New case studies showing how business leaders successfully applied these methods to achieve results
  • New research findings offering fresh insights for applying the skills taught in the book

In this Audiobook

  • Chapter 1: What's a Crucial Conversation?: And Who Cares?
  • Chapter 2: Mastering Crucial Conversations: The Power of Dialogue
  • Chapter 3: Start with Heart: How to Stay Focused on What You Really Want
  • Chapter 4: Learn to Look: How to Notice When Safety Is at Risk
  • Chapter 5: Make It Safe: How to Make It Safe to Talk About Almost Anything
  • Chapter 6: Master My Stories: How to Stay in Dialogue When You're Angry, Scared, or Hurt
  • Chapter 7: State My Path: How to Speak Persuasively, Not Abrasively
  • Chapter 8: Explore Others' Paths: How to Listen When Others Blow Up or Clam Up
  • Chapter 9: Move to Action: How to Turn Crucial Conversations into Action and Results
  • Chapter 10: Yeah, But: Advice for Tough Cases
  • Chapter 11: Putting It All Together: Tools for Preparing and Learning