Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

  • 7h 31m 13s
  • Joseph A. Michelli
  • Brilliance Publishing
  • 2015
This audio edition offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries. Read by the author.