Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
- 7h 31m 13s
- Joseph A. Michelli
- Brilliance Publishing
This audio edition offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries. Read by the author.
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COURSE Interacting with Customers