Engagement: Transforming Difficult Relationships at Work

  • 4h 54m 16s
  • Joan V. Gallos, Lee G. Bolman
  • Gildan Media
  • 2016

Master the interpersonal side of management to enhance productivity and boost success

Engagement is the manager's essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that relates real, practical techniques captured in the 4-step SURE model for handling people problems. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. Brief interludes punctuate the story throughout to provide room for reflection, and to explain the complex interpersonal dynamics at play in commonly encountered situations. Key lessons are underscored as the foundation for a sound people strategy, and the features and details of each rule are laid out in a clear, concise manner. You'll learn alongside the story's manager as she uses the model to find artful solutions to problems that could have easily derailed her chances of success.

In this Audiobook

  • Chapter 1: The Choice
  • Chapter 2: The Boss
  • Chapter 3: A Single Step
  • Interlude 1: Coping with Bullies
  • Chapter 4: The Motley Crew
  • Chapter 5: SOS
  • Chapter 6: The Ally
  • Interlude 2: Managing the Boss
  • Chapter 7: Madison
  • Chapter 8: Data
  • Chapter 9: Underperforming
  • Chapter 10: The Check-in
  • Interlude 3: Learning with Tenacity
  • Chapter 11: Clarity
  • Chapter 12: Checking It Twice
  • Chapter 13: Production
  • Interlude 4: Leading with Purpose
  • Chapter 14: Sales
  • Chapter 15: A Warning from Michael
  • Chapter 16: Hate Your Boss?
  • Chapter 17: In Sheep's Clothing
  • Chapter 18: Fire Your Star?
  • Chapter 19: Back to the Boss
  • Interlude 5: Move On? Push Out?
  • Chapter 20: The Game Plan
  • Interlude 6: A SURE Tour de Force
  • Chapter 21: The New Boss