HBR's 10 Must Reads on Trust
- 5h 51m 11s
- Anne Morriss, Frances X. Frei, Harvard Business Review, Jamil Zaki, Robert M. Galford
- Gildan Media
Business success begins with trust.
Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses that earn their customers' trust maintain better relationships and reap better results. Meanwhile, breaches of trust between companies and the public are becoming more frequent—and more costly.
If you read nothing else on trust, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you build, maintain, and repair trust, both as a leader and as a company.
This book will inspire you to:
- Develop trust through competence, legitimacy, and impact
- Understand the neuroscience of trust
- Follow through on your commitments to stakeholders
- Negotiate better with an untrustworthy counterpart
- See your company through the eyes of your customers
- Rebuild relationships after a breakdown of trust
This collection of articles includes "Begin with Trust," by Frances X. Frei and Anne Morriss; "The Neuroscience of Trust," by Paul J. Zak; "Dig, Bridge, Collectively Act," by Tina Opie and Beth A. Livingston; "Rethinking Trust," by Roderick M. Kramer; "How to Negotiate with a Liar," by Leslie K. John; "The Enemies of Trust," by Robert M. Galford and Anne Seibold Drapeau; "Don't Let Cynicism Undermine Your Workplace," by Jamil Zaki; "The Trust Crisis," by Sandra J. Sucher and Shalene Gupta; "Customer Data: Designing for Transparency and Trust," by Timothy Morey, Theodore "Theo" Forbath, and Allison Schoop; "Operational Transparency," by Ryan W. Buell; and "The Organizational Apology," by Maurice E. Schweitzer, Alison Wood Brooks, and Adam D. Galinsky.
HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.
About the Author
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 12 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.
In this Audiobook
Chapter 1 - Begin with Trust by Frances X. Frei and Anne Morriss
Chapter 2 - The Neuroscience of Trust by Paul J. Zak
Chapter 3 - Dig Bridge, Collectively Act by Tina Opie, and Beth A. Livingston
Chapter 4 - Rethinking Trust by Roderick M. Kramer
Chapter 5 - How to Negotiate with a Liar by Leslie K. John
Chapter 6 - The Enemies of Trust by Robert M. Galford and Anne Seibold Drapeau
Chapter 7 - Don’t Let Cynicism Undermine Your Workplace by Jamil Zaki
Chapter 8 - The Trust Crisis by Sandra J. Sucher and Shalene Gupta
Chapter 9 - Customer Data: Designing for Transparency and Trust by Timothy Morey, Theodore “Theo” Forbath, and Allison Schoop
Chapter 10 - Operational Transparency by Ryan W. Buell
Chapter 11 - The Organizational Apology by Maurice E. Schweizer, Alison Wood Brooks, and Adam D. Galinsky