Healthcare's Path Forward: How Ongoing Crises Are Creating New Standards for Excellence

  • 7h 3m 48s
  • Thomas H. Lee
  • Recorded Books, Inc.
  • 2023

From the author of The Epidemic of Empathy in Healthcare and The Good Doctor comes a book that explores how the persistent pandemic has revealed what excellence in healthcare truly means and presents an action plan to achieve it.

The goal of healthcare has always been to reduce suffering, but Covid-19 has sharpened and added important nuances to our understanding of what that means. In Healthcare's Path Forward, Thomas Lee explores how the work of healthcare is being transformed by a deeper knowledge of what suffering means for patients, their families, and healthcare providers themselves. He reveals how to: build patient trust, starting with their initial internet search; develop a high-reliability culture that eases patient fears; make equity and inclusiveness a cultural norm; actively listen to patients across all channels of communication; and enhance understanding of important issues through AI and other means.

Lee uses data to demonstrate trends and insights into how health systems should respond, offers examples of organizations making major advancements, and provides specific, practical recommendations for healthcare leaders, clinicians, and other caregivers. This book is a thoughtful, impassioned call to action.

About the Author

Thomas H. Lee, MD, Chief Medical Officer of Press Ganey, brings more than three decades of experience in healthcare performance improvement as a practicing physician, leader in provider organizations, researcher, and health policy expert. He’s responsible for developing clinical and operational strategies to help providers across the nation measure and improve the patient experience, with an overarching goal of reducing the suffering of patients as they undergo care and improve the value of that care. Lee is the Editor-in-Chief and Editorial Board Co-Chair of the New England Journal of Medicine Catalyst. An internist and cardiologist, he also practices primary care at Brigham and Women’s Hospital in Boston. He is the author of The Epidemic of Empathy in Healthcare and The Good Doctor.

In this Audiobook

  • Introduction
  • CHAPTER 1 - Crisis upon Crisis
  • CHAPTER 2 - Healthcare’s Immediate Responses
  • CHAPTER 3 - Enduring Challenges
  • CHAPTER 4 - The Long-Term Response to Change
  • CHAPTER 5 - New Approaches to Leadership and Management
  • CHAPTER 6 - Earning the Trust of Patients
  • CHAPTER 7 - Earning the Trust of the Workforce
  • CHAPTER 8 - Broader and Deeper Safety
  • CHAPTER 9 - Diversity, Equity, and Inclusion as Social Capital
  • CHAPTER 10 - Consumerism
  • CHAPTER 11 - The New Marketplace
  • CHAPTER 12 - New Skills for the Era Ahead