Hug Your People: The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results
- 6h 4m 24s
- Jack Mitchell
- Recorded Books, Inc.
- 2008
In Hug Your Customers, Jack Mitchell showed business readers how to keep their customers happy—and their profits booming. In Hug Your People, he elaborates on his big secret: hiring, motivating, and keeping your biggest asset—great employees!
In this Audiobook
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CHAPTER 1: Building a Niceness Culture
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CHAPTER 2: How to Hire Nice People
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CHAPTER 3: Forget Probation, Get Married for Life!
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CHAPTER 4: Is It Kathy or Cathy? (Cathie or Kathi?)
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CHAPTER 5: Making the Human Connection
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CHAPTER 6: Work Is Play, It's Fun
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CHAPTER 7: Not Everyone Wants an Orchid
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CHAPTER 8: Now That You've Connected, Reconnect
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HUGGING STUDY GUIDE #1: NICE
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CHAPTER 9: No Surprises
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CHAPTER 10: Have Expectations and Standards, Not Rules and Regulations
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CHAPTER 11: A New World Environment, the “Of Course” Philosophy
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CHAPTER 12: We Like Things Transparent
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CHAPTER 13: Build on the Positives and Strengths
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CHAPTER 14: Check In, Don't Check Up
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CHAPTER 15: Conflict Resolution: When Winnie Stops Talking to Kristin
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CHAPTER 16: Going to the Moon
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HUGGING STUDY GUIDE #2: TRUST
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CHAPTER 17: Feeling You Are the Business
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CHAPTER 18: Throw Your Personal Party at the Office
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CHAPTER 19: Reaching into the Community
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CHAPTER 20: Spread the Word
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CHAPTER 21: The Sound of Two Hands Clapping
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HUGGING STUDY GUIDE #3: PRIDE
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CHAPTER 22: You Can't Do It Alone
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CHAPTER 23: Invite
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CHAPTER 24: Input
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CHAPTER 25: Include
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CHAPTER 26: Involve
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CHAPTER 27: Invest
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HUGGING STUDY GUIDE #4: INCLUDE
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CHAPTER 28: But Don't Forget Money
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CHAPTER 29: Run Their Picture, Too
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CHAPTER 30: Hugs Should Be Enduring
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CHAPTER 31: Fair Is Not Always Equal
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CHAPTER 32: Hugging Around the Clock
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