Lead with Hospitality: Be Human. Emotionally Connect. Serve Selflessly.

  • 6h 5m 41s
  • Taylor Scott
  • Gildan Media
  • 2021

Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. In Lead with Hospitality, Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: how making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose; how serving people with empathy and compassion sparks workers' highest productivity; how making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity; and how making people feel significant drives them to deliver their best work. He also shares specific, practical steps you can take to put these principles into action.

Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.

In this Audiobook

  • Chapter 1 - Welcome: Creating a Space Where People Will Stay
  • Chapter 2 - Acceptance: Accepting Yourself, Accepting Others, and Accepting Organizational Realities
  • Action Plan to Lead with Hospitality: CONNECT
  • Chapter 3 - Empathy: Understanding before Explanation Wins over Hearts and Minds
  • Chapter 4 - Service: To Serve is to LEAD—Listen, Educate, Act, Deliver
  • Action Plan to Lead with Hospitality: SERVE
  • Chapter 5 - Comfort: Curiosity, Conversations, and Relationships Happen Where People Feel Secure
  • Chapter 6 - Genuine Kindness: A Gift Worth Giving Because it's Always Well Received
  • Chapter 7 - Encouragement: Uplifting People Fuels Hearts, Which Fuels Minds, Which Fuels Successful Teams
  • Action Plan to Lead with Hospitality: ENGAGE
  • Chapter 8 - Importance: Once People Feel Significant, They Lean in, Step up, and Deliver Their Best
  • Chapter 9 - Grace: Amazing Grace Wins Every Time
  • Chapter 10 - Planning and Coaching: Strategic Planning Charts the Course, and Effective Coaching Steers the Ship
  • Chapter 11 - Inspiration: Why People Do More, Become Their Best, and Deliver Their Best Work
  • Action Plan to Lead with Hospitality: INSPIRE
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