Leadership Lessons from a UPS Driver: Delivering a Culture of We, Not Me

  • 3h 30m 5s
  • Ron Wallace
  • Berrett-Koehler Publishers
  • 2016

United Parcel Service (UPS) is a household name that customers and investors alike hold in high regard. Who hasn't been delighted by a right-on-time delivery, one of the 18 million UPS makes every day? Founded over a hundred years ago, UPS has moved steadily up the Fortune 500 while so many other corporations have disappeared. What's the company's secret?

Just ask a driver!

In this Audiobook

  • Chapter 1: Delivering a Culture
  • Chapter 2: Building a Successful Team
  • Chapter 3: Divine Intervention
  • Chapter 4: Developing Your Team's Unique Talents
  • Chapter 5: Targeting the Most Critical Information
  • Chapter 6: Cultivating the X Factor
  • Chapter 7: Maintaining an Ethical Environment
  • Chapter 8: Fostering Positive Interactions
  • Chapter 9: Moving Forward
  • Chapter 10: Prepare for Places Unexpected
  • Chapter 11: Signed, Sealed, and Delivered
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