Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
- 11h 33m 23s
- Kent D. Seltman, Leonard L. Berry
- Recorded Books, Inc.
- 2017
The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America
Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic’s success
In this Audiobook
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Chapter 1: The 100-Year Brand
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Chapter 2: Preserving a Patient-First Legacy
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Chapter 3: Practicing Team Medicine
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Chapter 4: Practicing Destination Medicine
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Chapter 5: Partnering For Leadership
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Chapter 6: Hiring For Values—and Talent
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Chapter 7: Orchestrating the Clues Of Quality
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Chapter 8: Creating, Extending, and Protecting the Brand
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Chapter 9: Investing in Tomorrow's Organization
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Chapter 10: Realizing Human Potential
