Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

  • 11h 33m 23s
  • Kent D. Seltman, Leonard L. Berry
  • Recorded Books, Inc.
  • 2017

The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America

Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic’s success

In this Audiobook

  • Chapter 1: The 100-Year Brand
  • Chapter 2: Preserving a Patient-First Legacy
  • Chapter 3: Practicing Team Medicine
  • Chapter 4: Practicing Destination Medicine
  • Chapter 5: Partnering For Leadership
  • Chapter 6: Hiring For Values—and Talent
  • Chapter 7: Orchestrating the Clues Of Quality
  • Chapter 8: Creating, Extending, and Protecting the Brand
  • Chapter 9: Investing in Tomorrow's Organization
  • Chapter 10: Realizing Human Potential


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