Negotiating With Tough Customers: Never Take "No!" For A Final Answer And Other Tactics To Win At The Bargaining Table

  • 5h 36m 39s
  • Steve Reilly
  • Gildan Media
  • 2016

When dealing with tough customers it is even more important to be able to defend your position and bargain for reciprocal concessions. Negotiating with Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators. But it goes further, making sure that when you do give ground, you get equal or better value in return.

In this Audiobook

  • Chapter 1: Common Mistakes and Crucial Skills
  • Chapter 2: The First Offer
  • Chapter 3: Counteroffers
  • Chapter 4: Best and Final Offer


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