Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System

  • 9h 37m 7s
  • Joseph Michelli
  • Recorded Books, Inc.
  • 2011

In Prescription for Excellence, the author provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach.

In this Audiobook

  • Chapter 1: The UCLA Health System Experience—What Everyone Can Learn from Greatness in Healthcare
  • Chapter 2: Care Takes Vision, Clarity, and Consistency
  • Chapter 3: Never Enough Care
  • Chapter 4: Setting the Foundation—Safety is a Matter of Culture
  • Chapter 5: Safety—Science, Selection, and Challenge
  • Chapter 6: Delivering Exceptional Outcomes Here and Now
  • Chapter 7: Quality for Less and for All
  • Chapter 8: High-Value Innovation—Leveraging the Risk of Excellence
  • Chapter 9: Transformative Evolution
  • Chapter 10: Service Experience—More than Just Pretty Words
  • Chapter 11: Sustainable Success Through Service without Bounds


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