Selling the Hug Your Customers Way: The Proven Process for Becoming a Passionate and Successful Salesperson for Life
- 9h 38m
- Jack Mitchell
- Recorded Books, Inc.
- 2018
In his groundbreaking books, Hug Your Customers - a Wall Street Journal best seller - and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell's clothing stores, one of the most successful small businesses in the country, he noticed that customer service and satisfaction get a lot of lip service - but not enough hugs. When you focus on the emotional connection as well as the intellectual aspect of a sale, you form strong lasting relationships that keep your customers returning, sales rising, and business booming.
In this Audiobook
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Chapter 1 - Harold Hill Never Got it
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Chapter 2 - Caring Can Be a Learned Skill
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Chapter 3 - The First Stage: Making the Connection
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Chapter 4 - The Second Stage: Decoding the Mission
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Chapter 5 - The Third Stage: Show and Share
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Chapter 6 - The Fourth Stage: Allowing the Buy
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Chapter 7 - The Fifth Stage: The Kiss Goodbye
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Chapter 8 - The Extra Stage: One for Good Measure
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Chapter 9 - You Can't Sell Alone
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Chapter 10 - Imagine the Difference If Everyone Hugged … Wouldn't it Be Nice?
