The Airbnb Way: 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- 8h 8m 10s
- Joseph A. Michelli
- Recorded Books, Inc.
- 2019
New from best-selling author Joseph Michelli!
How Airbnb has disrupted the hospitality industry for unparalleled success - critical lessons that apply to any 21st-century business
No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies design and execute the strategies that made them the undisputed leaders of their industries.
Now, Michelli turns his attention to major disrupter, Airbnb. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.
The shared economy is the future, but it introduces business challenges never before faced: How do you serve a broad range of customers across varying geographies through a distributed network of partners?
Airbnb has solved the puzzle, and Michelli shows you all the pieces - and how they fit together.
In this Audiobook
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Chapter 1 - Airbnb's Magical End-to-End Journey
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Chapter 2 - Make it a People Business
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Chapter 3 - Create Belonging
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Chapter 4 - Design for Trust and Safety
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Chapter 5 - Practice Helpful Disclosure
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Chapter 6 - Be a Host
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Chapter 7 - Think Magical and Memorable
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Chapter 8 - Maximize Impact
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Chapter 9 - Claim and Share Your Value
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Chapter 10 - Serve Your Neighbor
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Chapter 11 - Own Goodness
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Chapter 12 - To Danville and Beyond
