The Heart and Soul of Excellence

1h 1m
Tom Peters
The Random House Audio Publishing Group
2006

This audio edition explores listening to customers, noting symbols, circulating, motivating others, and striving for top-notch quality and service. Read by the author.

Course Customer Service: Fostering a Service Mindset

Course Data-driven Leadership

Course Chatter: The Voice in Our Head, Why It Matters, & How to Harness It

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The Heart and Soul of Excellence

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