The Heart of Business: Leadership Principles for the Next Era of Capitalism

  • 7h 16m 53s
  • Caroline Lambert, Hubert Joly
  • Gildan Media
  • 2021

How to unleash "human magic" and achieve improbable results.

Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary results.

Joly and his team rebuilt the company into one of the nation's favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy's stock price, while making Best Buy a leader in sustainability and innovation.

In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal.

Putting this approach into practice requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic.

The Heart of Business is a timely guide for leaders ready to abandon old paradigms and reinvent capitalism so that it contributes to a sustainable future. Visit to learn more.

In this Audiobook

  • 1. Adam's Curse
  • 2. Why We Work
  • 3. The Problem with Perfection
  • 4. The Tyranny of Shareholder Value
  • 5. The Business of Building Cathedrals
  • 6. Putting a Noble Purpose to Work
  • 7. How to Turn Around a Business without Everyone Hating You
  • 8. Moving Past Carrots and Sticks
  • 9. First Ingredient: Connecting Dreams
  • 10. Second Ingredient: Developing Human Connections
  • 11. Third Ingredient: Fostering Autonomy
  • 12. Fourth Ingredient: Achieving Mastery
  • 13. Fifth Ingredient: Putting the Wind at Your Back
  • 14. How We Lead Matters
  • 15. The Purposeful Leader