The Mobile Mind Shift: Engineer Your Business to Win in the Mobile Moment

7h 3m 58s
Josh Bernoff, Julie Ask, Ted Schadler
Gildan Media
2014

From Channel:

Business Processes

Exploring how new battleground for customers is this mobile moment - the instant in which your customer is seeking an answer, this audio edition shows how to exploit it. Read by the author.

Course MIT SMR: Using Neuroscience to Create Great Customer Experiences

Course Critical Thinking: Challenging Assumptions

Course Customer Service: Fostering a Service Mindset

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The Mobile Mind Shift: Engineer Your Business to Win in the Mobile Moment

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