The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

  • 11m 5s
  • James L. Heskett, Joe Wheeler, W. Earl Sasser Jr
  • Skillsoft
  • 2020
The Ownership Quotient reveals that the most effective way to run an efficient, long-lasting business is to know what business you’re in, make your employees happy, and let those employees make your customers happy. In this Review, we discuss the salient points of the book based on our interpretation of its contents.