The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability, Second Edition

  • 9h 17m 50s
  • Susan Page
  • Gildan Media
  • 2015

Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is business process improvement (BPI).

In this Audiobook

  • Chapter 1: The Roadmap – Learning How to Navigate
  • Chapter 2: Step 1 – Develop the Process Inventory – Identifying and Prioritizing the Process List
  • Chapter 3: Step 2 – Establish the Foundation – Avoiding Scope Creep
  • Chapter 4: Step 3 – Draw the Process Map – Flowcharting and Documenting
  • Chapter 5: Steps 4–5 – Estimate Time and Cost and Verify the Process Map – Introducing Process and Cycle Time and Gaining Buy-In
  • Chapter 6: Step 6 – Apply Improvement Techniques – Challenging Everything
  • Chapter 7: Step 7 – Create Internal Controls, Tools, and Metrics – Making It Real
  • Chapter 8: Step 8 – Test and Rework – Making Sure It Works
  • Chapter 9: Step 9 – Implement the Change – Preparing the Organization
  • Chapter 10: Step 10 – Drive Continuous Improvement – Embracing the New Mindset
  • Chapter 11: Create the Executive Summary – Getting the Recognition
  • Chapter 12: Business Process Management – BPM and Other Improvement Techniques
  • Chapter 13: Case Study 1 – Training and Development
  • Chapter 14: Case Study 2 – Recruitment Process in Hong Kong
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