The Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Time

  • 4h 8m 5s
  • Robert Maurer
  • The Random House Audio Publishing Group
  • 2012

Filled with practical tips and ready-to-use tools for managers, innovators, and entrepreneurs, The Spirit of Kaizen is the essential handbook for a changing world. You’ll learn how to think outside the suggestion box, remove mental blindfolds, manage stress with one-minute exercises, and handle rising health-care costs. You’ll discover the “small step” secrets for dealing with all kinds of people, from tough bosses and listless workers to stubborn clients and fussy customers.

In this Audiobook

  • Chapter One: A Swift Introduction to Kaizen
  • Chapter Two: Boost Morale
  • Chapter Three: Cut Costs
  • Chapter Four: Improve Quality
  • Chapter Five: Develop New Products and Services
  • Chapter Six: Increase Sales
  • Chapter Seven: Reduce Health-Care Expenses
  • Chapter Eight: When Small Steps Are Too Hard—What to Do