The Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Time
- 4h 8m 5s
- Robert Maurer
- The Random House Audio Publishing Group
- 2012
Filled with practical tips and ready-to-use tools for managers, innovators, and entrepreneurs, The Spirit of Kaizen is the essential handbook for a changing world. You’ll learn how to think outside the suggestion box, remove mental blindfolds, manage stress with one-minute exercises, and handle rising health-care costs. You’ll discover the “small step” secrets for dealing with all kinds of people, from tough bosses and listless workers to stubborn clients and fussy customers.
In this Audiobook
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Chapter One: A Swift Introduction to Kaizen
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Chapter Two: Boost Morale
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Chapter Three: Cut Costs
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Chapter Four: Improve Quality
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Chapter Five: Develop New Products and Services
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Chapter Six: Increase Sales
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Chapter Seven: Reduce Health-Care Expenses
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Chapter Eight: When Small Steps Are Too Hard—What to Do
