Why Customers Leave (and How to Win Them Back): 24 Reasons People are Leaving You for Competitors, and How to Win Them Back

In this Audiobook

• Chapter 1 - Stop Telling Us No
• Chapter 2 - Don't Fake it Until You Make it
• Chapter 3 - Automation Kills Loyalty
• Chapter 4 - Don't Close—Ever
• Chapter 5 - Don't Be Hard to Reach
• Chapter 6 - Don't Pee on My Leg and Tell Me it's Raining
• Chapter 7 - We Don't Want to Do Business Your Way
• Chapter 8 - Don't Punish Everyone for the Actions of a Few
• Chapter 9 - Fix Your Dysfunctional Website
• Chapter 10 - You Get One Chance, So Don't Blow it
• Chapter 11 - It's Not What You Want to Say, It's What We Want to Hear
• Chapter 12 - My Call is Not Very Important to You
• Chapter 13 - Don't Treat Me Like You Want to Be Treated
• Chapter 14 - Don't Pass the Buck (and Don't Throw Coworkers Under the Bus)
• Chapter 15 - Stop Making Us Do Your Work
• Chapter 16 - Your Stalking is Creeping Us Out
• Chapter 17 - Avoid the Sin of Omission
• Chapter 18 - Your Management Fails to Manage
• Chapter 19 - Show Us That You Care About Your Business
• Chapter 20 - Stop Wasting Our Time
• Chapter 21 - Stop Being Cheap
• Chapter 22 - Don't Take Us for Granted
• Chapter 23 - Being Good is No Longer Good Enough