Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare

  • 9h 22m 42s
  • Carole Stockmeier, Craig Clapper, James Merlino
  • Recorded Books, Inc.
  • 2018

One of the primary tenets among healthcare professionals is, "First, do no harm." Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem - and provide evidence-based solutions - a team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and research to the subject of patient and workforce safety. Their mission is to achieve zero harm in the healthcare industry, a lofty goal that some hospitals have already accomplished - which you can, too.

In this Audiobook

  • Chapter 1 - The History of the Modern Safety Movement
  • Chapter 2 - Introduction to Safety Management Systems
  • Chapter 3 - Safety Science and High Reliability Organizing (HRO)
  • Chapter 4 - An Introduction to HRO Leadership Skills
  • Chapter 5 - Universal Skills for Preventing Harm
  • Chapter 6 - Communication, Collegiality, and Teaming
  • Chapter 7 - Just Culture
  • Chapter 8 - Measurement and Control Loops
  • Chapter 9 - Learning Systems
  • Chapter 10 - Workforce Safety
  • Chapter 11 - High Reliability Organizing and the Patient Experience