How AI-Driven Skilling Scenarios Can Benefit Your Business

An effective training program can help employees stay up to date with the latest industry trends, skills and best practices, leading to better performance, increased customer satisfaction, and higher productivity.

Research firm IDC says that organizations stand to benefit up to $1 trillion in productivity gains worldwide in the next two years by implementing skills development that’s powered by generative AI and automation.

That’s where Skillsoft’s CAISY^TM for You service is poised to help organizations.

With CAISY^TM for You, organizations partner with Skillsoft to create customized, AI-driven coaching scenarios that blend practice and role modeling to help employees develop critical communication skills.

CAISY^TM makes crucial conversations easier by providing employees with a safe space to practice and receive real-time feedback. Through experiential learning like this, organizations can prepare their talent to drive sustainable change through behaviors and actions. And now, they can further customize the tool to their culture, needs, and more.

Skillsoft’s CAISY^TM for You service is designed to meet the specific needs of the organization and its employees. Experiential, active learning addresses the unique challenges and strategic goals of the organization. After training, learners feel more confident in applying their new skills to their daily interactions, tasks, and projects.

Skillsoft partners with organizations to tailor CAISY to their specific needs. Here are the steps to roll it out:

• Design — Work with Skillsoft’s Professional Services team to define outcomes and learning objectives.
• Build — Then, build a beta version. Stress test it and make sure the scenarios meet expectations.
• Launch — Finally, partner with Skillsoft to deliver it to your organizations.

The idea is that CAISY should speak the language of the industry, simulate highly realistic scenarios, and relate to the person’s role within the organization.

That’s why CAISY^TM is so effective.

It’s dynamic, adaptable and driven by AI — allowing it to mold to the distinct use cases of every industry, organization, and employee.

Skillsoft’s Professional Services team collects feedback from learning administrators, talent development leaders, department heads and others to dial in the scenarios. The data they collect — topics, phrases, methods and more — is used to train employees, prepare them for future interactions, and help them understand their potential.

The experience becomes highly relevant to each employee. CAISY^TM helps learners with their unique skill set, offers recommendations and analysis, and allows virtually endless repetition. For the organization, it’s cost effective by cutting out unnecessary materials or training you’d get with off-the-shelf solutions. What’s more, it leads to a more confident, emotionally intelligence workforce.

By incorporating active elements into their learning programs, organizations can help employees stay engaged and motivated throughout the continuous skills development process.

With Skillsoft CAISY^TM, employees are able to practice in an environment where it’s okay to make mistakes. They can practice tough conversations, repeat the process, reflect and adjust over and over without taking up another employee’s time or when the stakes are high.

Through the replication of real-world scenarios, learners can ask questions, make requests, and receive real-time responses. Skillsoft CAISY^TM delivers AI coaching simulations across globally in-demand skill areas, including:

• Leadership
• First-Time Manager
• First-Time Managers in Tech
• Agile Tech and Product Teams
• Diversity, Equity, and Inclusion
• Compliance
• Coaching Your Team
• Customer Service
• Sales and Marketing
• Well-Being
• Procurement

Given the breadth of scenarios, employees across departments can practice with CAISY^TM in ways that will resonate and connect to their day-to-day work. All of these scenarios help provide a foundation that organizations can then tailor to reflect their culture, values, use cases and practices.

Prepare your employees to have effective business conversations that drive positive behavioral change. If you are interested in learning more and becoming a CAISY user, please reach out to your account team or contact sales.