20 Training Workshops for Listening Skills

  • 2h 1m
  • Clare Sproston, Glenna E. Sutcliffe
  • Human Resource Development Press
  • 1989

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete.

Training Objectives

  • Demonstrate how effective listening can enhance organizational performance
  • Improve interpersonal relationships among staff
  • Eliminate common blockages to listening

In this Book

  • How Well Do You Listen?
  • Blocks to Listening
  • Getting the Right Message
  • Listening Between the Lines
  • Active Listening
  • Communication Styles
  • Making the Group Work
  • Two-way Communication
  • Difficult People
  • Listening for Leadership
  • Listening and Appraisal
  • Listening and Stress
  • When the Phone Rings
  • Listening for Feelings
  • Accurate Reporting?
  • Remembering What You Hear
  • Notetaking (1)
  • Notetaking (2)
  • Lectures and Presentations
  • Concentration
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