A3 Problem Solving for Healthcare: A Practical Method for Eliminating Waste

  • 1h 57m
  • Cindy Jimmerson
  • CRC Press
  • 2007

The A3 process is a way to look with "new eyes" at a specific problem identified by direct observation or experience. It offers a structure that begins by always defining the issue through the eyes of the customer.

In A3 Problem Solving for Healthcare Cindy Jimmerson explains an essential tool borrowed from the Toyota Production System, which is an extension of work identified with the well-known Value Stream Map. She offers an easy-to-learn problem-solving method that can be used in every aspect of healthcare to identify, understand, and improve processes that don't support workers in doing their good work.

This compelling book:

  • Is written specifically by a recognized industry expert in Lean principles.
  • Is a practical, easy-to-use workbook.
  • Is illustrated with numerous A3s in various stages of development.
  • Explains how to extend the VSM philosophy to a more focused perspective.
  • Is the first book to extensively explore the value of the A3 problem-solving tool in healthcare.

Through case studies and actual A3s, this book illustrates the simplicity and completeness of the A3 tool and its applications to regulatory documentation as well as activities of daily work.

About the Author

CINDY JIMMERSON, President, Lean Healthcare West

Ms. Jimmerson is a pioneer of lean healthcare, with an extensize background in emergency systems development and healthcare education. She initiated her work with a grant from the National Science Foundation, 2001–2004. She is the founder and president of Lean Healthcare West, an organization of healthcare professionals offering education and implementation of TPS/Lean principles in hospital, clinic, and long-term care facilities. She is the author of the reVIEW Æ Course and Workbook and many journal publications. Although she travels internationally for work, she refuses to budge her office from the beautiful Blackfoot River in Missoula, Montana.

In this Book

  • A3 Problem Solving for Healthcare—A Practical Method for Eliminating Waste
  • Introduction
  • A Brief History of the Toyota Motor Company
  • The Concepts Behind A3 Thinking
  • A3 Thinking Throughout the Organization
  • The A3 Document
  • How the A3 Fits with Value Stream Maps
  • Many Other Uses of A3 Problem Solving and A3 Thinking
  • Coaching A3 Problem Solving in a Learning Organization
  • Sharing A3s and the Associated Learning
  • Case Studies


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