Active Listening

  • 22m
  • gtslearning
  • Courseware Company Ltd.
  • 2013

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This one-day workshop will help participants develop and practice their active listening skills.

In this Book

  • How to Use This Guide
  • Course Overview
  • Defining Active Listening
  • Body Language Basics
  • Attitude is Everything!
  • Encouraging Conversation
  • Building Relationships
  • Getting Over Listening Roadblocks
  • Recommended Reading List
  • Post-Course Assessment
  • Personal Action Plan
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