Administrative Assistant's and Secretary's Handbook, Fifth Edition

  • 9h 39m
  • James Stroman, Jennifer Wauson, Kevin Wilson
  • 2014

From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time.

Long the gold standard for office professionals seeking to improve their performance and enhance their value to employers, this comprehensive guidebook is the definitive source of information on topics including:

  • Creating graphics, charts, and presentations
  • Microsoft Word, Excel, Outlook, and Publisher
  • Web conferencing
  • Electronic and paper filing systems
  • Recordkeeping
  • Research skills
  • Travel arrangements
  • Meeting planning and management
  • Business math
  • Computer and software troubleshooting
  • And much more

Extensively updated, the fifth edition of the Administrative Assistant's and Secretary's Handbook contains new information on Windows 8, Microsoft Office 2013, Apple OS, mobile computing, data security, Google Calendar, Google Drive, Google Docs, and Microsoft Web Applications.

Today's administrative jobs are demanding and constantly changing. The latest edition of this best-selling guide will help professionals everywhere come out on top.

About the Authors

James Stroman has worked as an executive assistant to an army general, a governor, a university president, and the owner of the Dallas Cowboys football team.

Kevin Wilson is vice president of Videologies, Inc., a company that specializes in training administrative professionals in Fortune 500 companies.

Jennifer Wauson is president of Videologies, Inc., where she has produced award-winning multimedia training programs for companies such as IBM, Sony, Chevron, and Verizon.

Wilson and Wauson coauthored The AMA Handbook of Business Writing and The AMA Handbook of Business Documents.

In this Book

  • Overview for the New Administrative Assistant
  • Daily Routine
  • Telephone Usage
  • Mail Services and Shipping
  • Travel Arrangements
  • Meetings
  • Time Management
  • Keeping Accurate Records
  • Office Equipment
  • Mobile Computing
  • Using Microsoft Windows
  • Using Apple Macintosh
  • Email
  • Using the Internet
  • Web Conferencing
  • Data Security
  • Troubleshooting Computer Problems
  • Office Ergonomics
  • Common Microsoft Office Features
  • Using Microsoft Word
  • Using Microsoft PowerPoint
  • Using Microsoft Excel
  • Using Microsoft Publisher
  • Using Microsoft OneNote
  • Using Microsoft Outlook
  • Using Microsoft Web Applications
  • Gmail and Google Docs
  • The Business Letter
  • Other Written Communications
  • Forms of Address
  • Legal Documents
  • Grammar
  • Language Usage and Style
  • Common English Usage Problems
  • Spelling
  • Pronunciation
  • Punctuation
  • Numerals
  • Bookkeeping and Accounting
  • Weights and Measures
  • Business Math
  • Your Future
  • Presentation Skills
  • Communications Skills
  • Office Management and Supervision
  • Free Sample Chapter from People Styles at Work… and Beyond
  • No Wonder We Have People Problems


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