Aligning Training and Client Expectations

  • 25m
  • Michael Brenner
  • Association for Talent Development
  • 2014
There are no promises that a training session will be a success; in fact, there most certainly will be some friction between a trainer and a client. This Infoline will explain how to approach the engagement with HEART - honesty, empathy, accountability, resiliency, and trustworthiness.