Anger Management: Understanding Anger, Study Guide, Student Edition
- 27m
- GTS Learning
- Courseware Company Ltd.
- 2013
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is designed to help give you and your organization that edge.
In this Book
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Course Overview
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What is Anger?
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Costs and Pay-Offs
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The Anger Process
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How Does Anger Affect Our Thinking?
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Understanding Behavior Types
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Managing Anger
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Communication Tips and Tricks
