Blindsided: A Manager's Guide to Crisis Leadership, 2nd Edition

  • 7h 21m
  • Bruce T. Blythe
  • Rothstein Associates
  • 2014

A crisis strikes out of the blue, at the time and place least expected. In a word, you're blindsided. According to Bruce T. Blythe, managing a crisis is an ultimate test of leadership, requiring leaders who inspire loyalty and trust as they rise to the occasion to meet the needs of people. In his new expanded edition of Blindsided: A Manager's Guide to Crisis Leadership, Blythe shows you what it takes to be an effective and humane strategic crisis leader, a "crisis whisperer."

Blythe pulls up a chair and coaches you with real-world examples of what has worked -- and not worked -- in 30 years of experience with hundreds of companies just like yours.

Some books tell you how to create a crisis response plan. Others tell you how to cope with the crisis as it takes place. Blythe does both. Wherever you are in your crisis response skills, you'll find what you need here. Blythe has divided Blindsided into two operational sections -- giving you two books in one.

  • Part 1. Crisis Response: Using focused imagery, Blythe places you in a dramatic and realistic scenario. You're now an unprepared manager blindsided by the reality of an active shooter loose in your building. Some workers may already be injured or dead. What's your next move? How do you make sure everybody is safe? How do you set up teams, command centers, crisis containment, and effective communication? Can you rebuild the spirit, cohesion, and productivity of employees in the post-crisis "new normal"? At the start of the book -- before you faced the sudden crisis in this simulation, a crisis response plan may have been a project for "someday" -- now it's a priority.
  • Part 2. Crisis Preparedness: Now you embark on building a crisis response plan -- or enhancing the one you have. Blythe guides you and your teams to analyze foreseeable risks, evaluate existing controls, add new ones, test and re-evaluate the plan. Analyzing the behavior of national and world leaders, you distinguish clearly the two kinds of leaders who emerge in a crisis: the "crisis whisperer" who becomes a calm center in the storm, and the one in the "crisis red zone," worsening the situation with every word and every decision. You learn to employ the Be-Know-Do leadership model (adapted from military) that has been implemented by senior management teams throughout the world.

Blindsided includes practical forms, checklists, case studies, real-life examples, glossary, index, discussion questions, and other take-and-use tools, including:

  • Quick Use Response Guide: Each chapter ends with a summary checklist -- all 15 can form a ready-reference pocket guide.
  • Incident Checklists for 9 Major Crises: Practical checklists for accidental deaths, aircraft crash, chemical/toxic exposure, civil unrest, earthquake, explosion/fire, flood, kidnap ransom, shooting, plus 20 other foreseeable risks.
  • 20-page Guide for Addressing Families of the Injured: What to say/do to help families of fatalities or seriously injured with medical/financial assistance, emotional support -- and training teams assigned to work with them.

Your next crisis will happen when least expected, but with Blythe s guidance, you'll never again be blindsided!

About the Author

Bruce T. Blythe is a global crisis management consultant, clinical psychologist, executive coach to Fortune managers; owner/chairman of three companies providing crisis management services; and speaker at 50 conferences worldwide

In this Book

  • Blindsided—A Manager’s Guide to Crisis Leadership, 2nd Edition
  • Author’s Preface to the 2nd Edition
  • Foreword
  • Foreword
  • Now What Do You Do?
  • Crisis Leadership: The Crisis Whisperer
  • Taking Decisive Action
  • Crisis Containment
  • Order Out of Chaos
  • Crisis Communications
  • Reputation Management
  • Establishing the New Normal
  • The First Step to Preparedness
  • Analyzing Your Foreseeable Risks
  • Evaluating Your Existing Crisis Procedures
  • Organizing New Controls and Drafting Your New Plans
  • Putting Plans and Teams in Action
  • Re-evaluating Your Results
  • A Look into the Future
  • Incident Checklists
  • Addressing the Families of the Injured
  • Glossary