Breakthrough IT Change Management: How to Get Enduring Change Results
- 5h 1m
- Bennet P. Lientz, Kathryn P. Rea
- Taylor and Francis
- 2004
This is a different book on change management: Using common-sense and practical advice tested in their current work with hundreds of organizations, Lientz and Rea, authors of the best-selling Breakthrough Technology Project Management, walk the reader through concrete guidelines and clear checklists to implement change that really works. Readers will develop a change management strategy that starts by diagnosing the current culture and organizations, then prepares for change carefully, addresses resistance to change, develops the change strategy, measures results, builds momentum for further change, and prevents deterioration and reversion. The authors then apply their framework to two areas that are major targets for change management:
- implementing new technology and systems, and
- implementing successful e-business strategies.
Included throughout are real-world examples from a number of industries and government.
Featuring a unique method that has been used successfully in more than 70 organizations in over 20 countries, this book is a must-read for managers working on change initiatives or new projects, change consultants, as well as students in courses on change management, reengineering, and process improvement.
About the Authors
Bennet P. Lientz is a consultant, teacher, and researcher. He is Professor of Information Systems at the Anderson Graduate School of Management, University of California, Los Angeles (UCLA). Dr. Lientz was one of the project leaders involved in the development of ARPANET, the precursor of the internet. He is the author of more than 20 books and 60 articles on information systems, planning, project management, and E-Business.
Kathryn P. Rea is president and founder of The Consulting Edge, Inc. She has managed more than 65 technology-related projects internationally in government, energy, banking and finance distribution, trading, retailing, transportation, mining, manufacturing, and utilities. She has successfully directed multinational projects in China, North and South America, Southeast Asia, Europe, and Australia.
In this Book
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Breakthrough IT Change Management—How to Get Enduring Change Results
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Introduction
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Dynamics of Change and Work
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Politics and the Resistance to Change
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Develop Your Change Goals and Strategy
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Prepare Your Change Management Framework
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Determine Activities for Change
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Collect Information on Today’s Work
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Define Your Long-Term Solution and Quick Hits
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Develop Your Change Implementation Strategy
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Plan Ahead for Change
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Get Quick Hit Results
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Carry Out Major Change
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Measure Results and Generate Enthusiasm and Support
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Prevent Deterioration and Expand the Change Effort
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Implement New Technology and Systems
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Achieve Success in E-Business
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Common Issues in Change Management
