Business Analysis, Fourth Edition

  • 8h 8m
  • Debra Paul, James Cadle
  • BCS
  • 2020

All organisations need to respond to the challenges within today's highly competitive global economy. Business analysts are at the forefront of these responses, enabling the development of practical, creative and financially sound solutions that address business problems and grasp new opportunities. The fourth edition of this bestselling publication provides comprehensive guidance for business analysts, encompassing the essential concepts, frameworks and techniques needed to provide professional business analysis services. Key topics covered include the strategic context, investigating business situations, managing stakeholders, improving processes and defining requirements. New topics in this edition include the service view of business analysis, the strategic context and enterprise architecture, customer experience analysis and design thinking.

About the Author

Dr Debra Paul is a Chartered Fellow of BCS and is the Managing Director of Assist Knowledge Development Ltd. She is a regular speaker at business analysis conferences, a founder member of the BA Manager Forum and was the chief architect for the BCS Advanced International Diploma in Business Analysis. Debra developed the Business Analysis Service Framework. James Cadle is a Chartered Fellow of BCS and a BCS oral examiner, having worked in business analysis and project management for more than 40 years. As a director of Assist Knowledge Development, he has created and presented a range of courses in his specialist subjects.

In this Book

  • Foreword
  • Abbreviations
  • What is Business Analysis?
  • The Competencies of a Business Analyst
  • The Strategic Context for Business Analysis
  • The Business Analysis Service Framework
  • Investigating the Business Situation
  • Analysing and Managing Stakeholders
  • Improving Business Services and Processes
  • Defining the Solution
  • Making the Business Case
  • Establishing the Requirements
  • Documenting and Modelling Requirements
  • Validating and Managing Requirements
  • Delivering the Requirements
  • Delivering the Business Solution
  • Supplementary Chapter—BCS Business Analysis Certification Portfolio
  • Glossary
  • References
  • Further Reading