Business Data Communications and Networking, Twelfth Edition

Updated with the latest advances in the field, Jerry FitzGerald, Alan Dennis, and Alexandra Durcikova’s 12th Edition of Business Data Communications and Networking, continues to provide the fundamental concepts and cutting-edge coverage of applications that students need to succeed in their careers.

Authors FitzGerald, Dennis, and Durcikova have developed a foundation and balanced presentation from which new technologies and applications can be easily understood, evaluated, and compared.

About the Authors

Alan Dennis is professor of information systems in the Kelley School of Business at Indiana University and holds the John T. Chambers Chair in Internet Systems. The Chambers Chair was established to honor John Chambers, president and chief executive officer of Cisco Systems, the worldwide leader of networking technologies for the Internet.

Prior to joining Indiana University, Alan spent nine years as a professor at the University of Georgia, where he won the Richard B. Russell Award for Excellence in Undergraduate Teaching. He has a bachelor's degree in computer science from Acadia University in Nova Scotia, Canada, and an MBA from Queen's University in Ontario, Canada. His PhD in management of information systems is from the University of Arizona. Prior to entering the Arizona doctoral program, he spent three years on the faculty of the Queen's School of Business.

Alan has extensive experience in the development and application of groupware and Internet technologies and co-founded Courseload, an electronic textbook company whose goal is to improve learning and reduce the cost of textbooks. He has won many awards for theoretical and applied research and has published more than 150 business and research articles, including those in Management Science, MIS Quarterly, Information Systems Research, Academy of Management Journal, Organization Behavior and Human Decision Making, Journal of Applied Psychology, Communications of the ACM, and IEEE Transactions of Systems, Man, and Cybernetics. His first book was Getting Started with Microcomputers, published in 1986. Alan is also an author of two systems analysis and design books published by Wiley. He is the cochair of the Internet Technologies Track of the Hawaii International Conference on System Sciences. He has served as a consultant to BellSouth, Boeing, IBM, Hughes Missile Systems, the U.S. Department of Defense, and the Australian Army.

Alexandra Durcikova is an Assistant Professor at the Price College of Business, University of Oklahoma. Alexandra has a PhD in management information systems from the University of Pittsburgh. She has earned a MSc degree in solid state physics from Comenius University, Bratislava, worked as an experimental physics researcher in the area of superconductivity and as an instructor of executive MBA students prior to pursuing her PhD. Alexandra's research interests include knowledge management and knowledge management systems, the role of organizational climate in the use of knowledge management systems, knowledge management system characteristics, governance mechanisms in the use of knowledge management systems, and human compliance with security policy and characteristics of successful phishing attempts within the area of network security. Her research appears in Information Systems Research, Journal of Management Information Systems, Information Systems Journal, Journal of Organizational and End User Computing, International Journal of Human-Computer Studies, International Journal of Human-Computer Studies, and Communications of the ACM.

Alexandra has been teaching business data communications to both undergraduate and graduate students for several years. In addition, she has been teaching classes on information technology strategy and most recently won the Dean's Award for Undergraduate Teaching Excellence while teaching at the University of Arizona.

Dr. Jerry FitzGerald wrote the early editions of this book in the 1980s. At the time, he was the principal in Jerry FitzGerald & Associates, a firm he started in 1977.