Business Gamification For Dummies
- 3h 43m
- Kate Shoup, Kris Duggan
- John Wiley & Sons (US)
- 2013
Gamification is a modern business strategy that leverages principles from games to influence favorable customer behavior on the web in order to improve customer loyalty, engagement, and retention. Gamification can be used by any department in a company (HR, Sales, Marketing, Engineering, Support, etc.), for any web-based experience (mobile, website, retail, community, etc.).
Business Gamification For Dummies explains how you can apply the principles of this strategic concept to your own business model.
- How gamification evolved from Farmville/Zynga and Facebook and is now something that can be applied to the work environment
- How to build a successful gamification program
- How to entice and retain customers using gamification
- How to drive employee behavior inside your organization
- Real-world illustrations of gamification at work
If you're interested in learning more about this exciting and innovative business strategy, this friendly, down-to-earth guide has you covered.
About the Authors
Kris Duggan is a thought leader of innovative ways to incorporate game mechanics and real-time loyalty programs into web and mobile experiences.
Kate Shoup has written more than 25 books, has co-written a feature-length screenplay, and worked as the sports editor for NUVO newsweekly.
In this Book
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Business Gamification for Dummies
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Introduction
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Gamifi-wha? Introducing Gamification
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Head Case—Understanding What Makes Users Tick
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Object Lesson—Establishing Business Objectives
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Target Practice—Targeting Desired Behaviors
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You Win! The Rewards of Rewarding
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Game On—Understanding Game Mechanics
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Freeze Frame—Understanding Gamification Frameworks
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Customer-Facing Frameworks
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Employee-Facing Frameworks
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Choosing a Gamification Provider
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Key Expertise for Your Gamification Team
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Ready, Set, Go! Configuring and Deploying Gamification Elements
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Analyze This—Understanding Analytics
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What’s Next—The Future of Gamification
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Ten Additional Gamification Resources
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Ten Great Gamified Sites and Apps
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Appendix: Supercharge Your Sales Team with Gamification
