Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Third Edition

  • 9h 44m
  • Paul Harmon
  • Elsevier Science and Technology Books, Inc.
  • 2014

Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.

New to this edition:

  • How to develop business models and business process architecture
  • How to integrate decision management models and business rules
  • New material on service processes and on dynamic case management
  • Learn to integrate various approaches in a broad business process management approach
  • Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six Sigma
  • Learn how all the different process elements fit together in this best first book on business process, now completely updated
  • Tailor the presented methodology, which is based on best practices, to your organization's specific needs
  • Understand the human aspects of process redesign
  • Benefit from all new detailed case studies showing how these methods are implemented

About the Author

Paul Harmon is a co-founder and executive editor at Business Process Trends, an internationally popular website that provides a variety of free articles, columns, surveys, and book reviews each month on trends, directions and best practices in business process management. Paul is also a co-founder, chief methodologist, and a principal consultant of BPTrends Associates (BPTA), a professional services company providing executive education, training, and consulting services for organizations that are interested in understanding and implementing business process management.

In this Book

  • Foreword
  • Introduction
  • Business Process Change
  • Strategy, Value Chains, Business Initiatives, and Competitive Advantage
  • Understanding Your Organization
  • Business Architecture
  • Measuring Process Performance
  • Process Management
  • An Executive Level BPM Group
  • Understanding and Scoping Process Problems
  • Modeling Business Processes
  • Human Performance Analysis, Automation, and Decision Management
  • Managing and Measuring a Specific Business Process
  • Incremental Improvement with Lean and Six Sigma
  • The BPTrends Process—Redesign Methodology
  • The Rental Cars-R-Us Case Study
  • Software Tools for Business Process Analysis and Design
  • Business Process Management Suites
  • ERP-Driven Redesign
  • The Future of Business Process Management