Business Process Management, APQC, (c) 2005
- 3h 48m
- American Productivity & Quality Center
- APQC
- 2005
All work is a process--a series of interrelated activities that convert inputs into outcomes (results)--and those processes must be managed. Business process management (BPM) is a management approach that governs work (and flow) in an organization and considers suppliers, the connectivity among the organization's functional roles, and customers. BPM enables organizations to become process-focused, understanding and managing their inner workings from a horizontal, process viewpoint, rather than a vertical, functional viewpoint; this more comprehensive view yields greater operational efficiency, control, and customer satisfaction. This report examines how organizations use BPM to better understand and improve their work, design and implement a successful BPM initiative, and translate BPM into high-impact business outcomes.
In this Book
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Sponsor and Partner Organizations
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Executive Summary
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Setting the Stage
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Strategy, Structure, and Funding
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Design and Implementation
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Evaluation and Results
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Lessons From the Front
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Air Products and Chemicals Inc.
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Coors Brewing Co.
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Deere & Co.
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Northrop Grumman Space Technology
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Operations Management International Inc.
