Care After Covid: What the Pandemic Revealed is Broken in Healthcare and How to Reinvent it

  • 4h 16m
  • Shantanu Nundy
  • McGraw-Hill
  • 2021

A practical action plan for reinventing healthcare in a post-pandemic world―from a physician-entrepreneur who works with Fortune 500 companies.

If the healthcare system were an emperor, Covid-19 tragically revealed that it had no clothes. Healthcare had to adapt, and quickly―sparking a dramatic acceleration of virtual care, drive-through testing, and home-based services. In the process, old rules were rewritten and, perhaps surprisingly, largely in a good way for patients. To succeed in the post-pandemic world, all of us―patients, caregivers, providers, employers, investors, technologists, and policymakers―need to understand the new healthcare landscape and change our strategies and behaviors accordingly.

In Care After Covid, practicing physician and business leader Dr. Shantanu Nundy―Chief Medical Officer of Accolade, which provides technology-enabled health services to Fortune 500 companies as well as small businesses―lays out a comprehensive plan to transform healthcare along three dimensions:

  • Distributed: healthcare will happen where health happens. It will shift from where doctors are to where patients are―at home, in the community, and increasingly on their phones.
  • Digitally enabled: healthcare and the relationships that are central to care will be strengthened by data and technology. It will shift from being siloed to connected, from being episodic to continuous, from one-size-fits-all to more personalized.
  • Decentralized: healthcare decisions and resources will be in the hands of those closest to care. The power to determine who gets care and how they get it will shift away from governments and insurance companies to communities, employers, doctors, and patients.

Filled with firsthand insights and stories from the frontlines of healthcare―as well as innovative solutions that were proven effective before and during the pandemic―Care After Covid shows all stakeholders in the healthcare ecosystem exactly what needs to change and, more importantly, how to do it. The time to act is now. We can’t afford not to.

About the Author

Shantanu Nundy, MD, MBA, is a primary care physician, technologist, and business leader who serves as Chief Medical Officer for Accolade, which delivers personalized navigation and population health services to companies that cover over 1.7 million working Americans. In addition, he practices primary care in the greater Washington, DC, area.

Dr. Nundy was a senior health specialist at the World Bank Group in its Health, Nutrition, and Population Global Practice, where he advised developing countries across Africa, Asia, and South America on health system innovation and technology. Previously, he was Director of the Human Diagnosis Project, a healthcare AI startup backed by Y Combinator, Andreessen Horowitz, and Union Square Ventures, which he successfully built into the world’s largest open medical project spanning 80 countries. Prior to that, he was Managing Director for Clinical Innovation at Evolent Health (NYSE: EVH), a population health and predictive analytics company, where he improved hospital and chronic disease outcomes for over 2 million Americans. He is also co-inventor of SMS-DMCare, an automated text messaging software for individuals with diabetes, one of the first mobile health interventions to demonstrate improved health and lower costs and to be adopted by the World Health Organization (WHO)’s eHealth Compendium.

Nundy’s work has been recognized by the MacArthur Foundation and been featured in The Wall Street Journal, Forbes, The Atlantic, and Wired. He has been an advisor and speak on digital health and artificial intelligence to the federal and state medical boards, the FDA, and numerous healthcare startups and investors.

Nundy is a graduate of MIT (BS), Johns Hopkins (MD), and the University of Chicago (MBA).

In this Book

  • Introduction
  • Covid-19 as a Catalyst
  • Virtual—Connecting Doctors to Patients Wherever They are
  • Home-Based—Delivering Care Where Patients Live
  • Connected—Giving Patients a Seamless Care Experience
  • Continuous—Monitoring and Supporting Behavior Change Each Day
  • Collaborative—Bringing Multiple Doctors, Caregivers, and Peers Together
  • Personalized—Addressing Patients’ Unique Needs and Social Contexts
  • Responsive—Using Data and Evidence to Guide Decision-Making
  • Front Lines First—Putting Care in the Hands of Doctors and Health Workers
  • Patient-Directed—Empowering People to Guide Their Own Care
  • Conclusion
  • Notes