Collaborative Innovation: How Clients and Service Providers Can Work By Design to Achieve It

  • 2h 26m
  • Tony Morgan
  • Business Expert Press
  • 2017

Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be consistently achieved in the context of a client-service provider relationship? This publication provides a practical framework, with clear supporting recommendations, for clients and service providers to work together to overcome challenges and successfully manage, develop, and deliver innovation as a key part of their ongoing service relationship. Real-world experience, guidance, and examples are provided to assist and enable organizations to gain additional value with their service partners through delivery of innovation by design rather than by accident. Although targeted at service relationships between clients and external service providers, the content and recommendations are equally applicable and relevant for enterprises driving innovation internally or as part of a wider ecosystem.

About the Author

Tony Morgan has worked in the IT and technology industry for nearly 30 years. Since 1998 he has worked in IBM's Global Technology Services division in a series of client facing roles, including Technical Solution Designer, Architect and Chief Architect on a series of major client services and sourcing engagements.

In this Book

  • Introduction
  • Client Challenges
  • Service Provider Challenges
  • Service Relationship Considerations
  • Innovation by Design
  • Proof Points
  • Innovation Evolution
  • Recommendations
  • Final Conclusions