Collins Business Secrets: People Management

In this Book

• Collins Business Secrets—People Management
• Managing people is hard but rewarding
• Know what your own boss expects
• Decide if you are a manager or a leader
• Balance your decisions
• Don’t be consistent!
• Learn to delegate
• Lead by example
• Think about TOM
• Create a ROWE
• AIM to pick the right person for the job
• Get the team performing quickly
• Create a team identity
• Create a team charter
• Manage the people you don’t see
• Manage part-timers and matrix workers
• Make proper plans
• Define meaningful goals
• Understand SMART goals
• SMART is specific
• SMART is measurable
• SMART is achievable
• SMART is relevant
• SMART is time-bound
• Know the SHABBY and PRISM approaches
• Make the mundane more exciting
• Know the hierarchy of needs
• Motivate beyond money
• Identify people’s personal motivators
• Influence people to want what you want
• ‘Catch’ people doing things right
• Empower your people
• Practise the art of delegating
• Support your people
• Identify good performance
• Reward good performance
• Help people learn from good performance
• Maintain good performance in a crisis
• Beware the ‘Peter Principle’
• Identify poor performance
• Confront an instance of poor performance
• Coach a poor performer to improve
• Monitor a poor performer
• ‘Manage out’ a very poor performer
• Analyse your own performance
• Commit to developing your people
• Develop people on a tight budget
• Help people leave their ‘comfort zones’
• Set objectives that stretch people
• Remember to develop yourself
• Improve the working environment
• Promote your people’s image
• Jargon buster
• Further reading