Communication Skills for Managers, Fifth Edition
- 2h 35m
- Janis Fisher Chan
- AMACOM
- 2002
Gain the skills to:
- Become a more effective manager by improving your reading, writing, speaking, and listening proficiency
- Communicate clearly and correctly to avoid misunderstanding and get your message across
- Coach, motivate, encourage, support and teach your employees
The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This newly revised self-study is your guide to business communication that delivers the message—whether written, or spoken, in person or via e-mail—with respect for the receiver, and in all business situations. This solid overview of all facets of business communication offers numerous opportunities to practice and apply your new skills and a log to track your improvement.
Learn how to:
- Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader
- Ask the right type of question to elicit information, encourage a response, or create a relationship
- Master the techniques of successful presentations from planning to delivery
- Understand your audience before communicating your ideas in any format
- Choose the most appropriate mode for communicating your message
- Use effective language to express your ideas clearly in well-constructed letters, proposals, memos, and e-mail
In this Book
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Communication: The Key to a Manager's Success
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Listening: The Foundation
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Getting Your Message Across
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The Art of Asking Questions
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Helping People Learn
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On Your Feet: Making Successful Presentations
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On the Page: What is Good Writing?
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On the Page: How to Write Well
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Post-Test
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