Cultural Intelligence: A Guide to Working With People From Other Cultures

  • 3h 55m
  • Brooks Peterson
  • Nicholas Brealey Publishing
  • 2004

Whether traveling abroad or working at home, businesspeople routinely face challenges when it comes to understanding the culture of others. When misunderstandings occur, relationships suffer. The good news is that cultivating cultural intelligence is a skill that can be learned, and Brooks Peterson tells you how.

Packed with dozens of engaging stores, case examples and humorous contemporary cartoons, Cultural Intelligence is the perfect antidote for overcoming cross-cultural differences, improving workplace communication, building solid business relationships and contributing positively to your organization’s bottom line.

More than 15,000 people have used the Peterson Cultural Style Indicator. Here, Dr. Peterson defines what cultural intelligence is and explores the skills and characteristics required to work effectively with international clients, customers and business partners—or inside any team, department or organization with a rich mix of cultural perspectives. Using a set of twenty business-oriented dimensions, the author helps you examine your own cultural style and determine that of others in six vital areas: management, strategy, planning, personnel, communication and reasoning. The crowing piece is a powerful set of key action steps for increasing your own cultural intelligence.

About the Author

Brooks Peterson is founder and president of Across Cultures Inc., an international consulting firm serving global leaders. An experienced cross-cultural trainer, researcher and graduate-level educator, he has lived and traveled extensively around the world and now lives and works in Minneapolis. He is the creator of a variety of tools and resources for internationally focused businesspeople, including the widely used Peterson Cultural Style Indicator.

In this Book

  • Cultural Intelligence—A Guide to Working with People from Other Cultures
  • Introduction
  • Part 1: What Is Culture?
  • Part 2: The Importance of Culture in Daily Work and Life
  • What Is Cultural Intelligence?
  • Applying Cultural Intelligence in Daily Work and Life
  • Part 5: Knowing Your Cultural Style
  • Part 6: Increasing Your Cultural Intelligence
  • Afterword
  • Recommended Readings

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