Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service

  • 3h 40m
  • John A. Goodman
  • AMACOM
  • 2014
With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Containing an innovative customer-experience framework and step-by-step roadmap, this groundbreaking guide reveals how to delight customers using the best tools available.