Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

  • 4h 2m
  • Joseph A. Michelli
  • McGraw-Hill
  • 2016
Filled with exclusive front-seat insights from Mercedes-Benz employees, eye-opening testimonials from passionate Mercedes-Benz fans, and solid nuts-and-bolts advice for creating your own consumer-aligned road map, this book will help you retool your strategies, reignite your customers, and refuel your team for the long haul.