Effective Document and Data Management: Unlocking Corporate Content, Third Edition

Effective Document and Data Management illustrates the operational and strategic significance of how documents and data are captured, managed and utilized. Without a coherent and consistent approach the efficiency and effectiveness of the organization may be undermined by less poor management and use of its information.

The third edition of the book is restructured to take this broader view and to establish an organizational context in which information is management. Along the way Bob Wiggins clarifies the distinction between information management, data management and knowledge management; helps make sense of the concept of an information life cycle to present and describe the processes and techniques of information and data management, storage and retrieval; uses worked examples to illustrate the coordinated application of data and process analysis; and provides guidance on the application of appropriate project management techniques for document and records management projects.

The book will benefit a range of organizations and people, from those senior managers who need to develop coherent and consistent business and IT strategies; to information professionals, such as records managers and librarians who will gain an appreciation of the impact of the technology and of how their particular areas of expertise can best be applied; to system designers, developers and implementers and finally to users.

About the Author

Bob Wiggins has consulted and writes on information and document management at many levels, from business analysis, through requirements specification to procurement and project management with special reference to quality and process improvement. He ran his own company for 20 years prior to which he established information services for British Gas dealing with the conversion to natural gas and later at BP co-ordinated the Group's information services, managed the central data and records management consultancy teams, and introduced one of the first major corporate text retrieval systems. He is a member of the Information and Records Management Society, Professional Member of AIIM and past Fellow of the Institute of Management Consultants, the Institute of Information Scientists and the Chartered Institute of Library and Information Professionals. He is also Assistant Editor of the International Journal of Information Management published by Elsevier.