Getting Change Right: How Leaders Transform Organizations from the Inside Out

An innovative communication method for making change happen in any organization

Getting Change Right presents a new view of leadership communication that says change doesn't flow top-down, bottom-up, or sideways, but inside-out. This is how change spreads through a complex system successfully-the other options are force or failure. Based on years of experience with organizations around the world, change expert Kahan presents a new model of communication, one that moves from a transactional view of information exchange to a collaborative construction of shared understanding. When the right people are having the right conversations and interactions, then they act in concert even though the situations they confront independently are impossible to predict or coordinate. This dynamic practitioner's guide to implementing change

• Presents the innovative co-creation communication model for creating change
• Reveals how communicating with a company's most valuable players is at the heart of organizational change
• Draws on the author's wealth of experience with Fortune 100 companies, leading government agencies, and associations

Getting Change Right offers business insights and field-tested, practical techniques that can be put to work immediately.

About the Author

Seth Kahan is an international speaker, trainer, and consultant who has worked with CEOs and senior leaders responsible for large]scale change. His clients include Shell, the World Bank, Peace Corps, NASA, Marriott International, Project Management Institute, the American Public Transportation Association, the International Bridge Tunnel and Turnpike Association, the American Nurses Credentialing Center, HR Certification Institute, and Johns Hopkins University Applied Physics Laboratory.

He is the author of Fast Company's expert blog, Leading Change, and a regular contributor to the Washington Post column, gOn Success.h Seth is an associate of the Taos Institute. He received the designation of Visionary by the Center for Association Leadership. The Society for the Advancement of Consulting has recognized him as a Thought]leader and Exemplar in the field of Change Leadership.