Helping: How to Offer, Give, and Receive Help: Understanding Effective Dynamics in One-to-One, Group, and Organizational Relationships

  • 2h 46m
  • Edgar H. Schein
  • Berrett-Koehler Publishers
  • 2009

In this seminal book on helping, corporate culture and organizational development guru Ed Schein analyzes the dynamics of helping relationships, explains why help is often not helpful, and shows what any would-be-helper must do to insure that help is actually provided.

Many words are used for helping -- assisting, aiding, advising, coaching, consulting, counseling, supporting, teaching, and many more -- but they all have common dynamics and processes. Schein exposes and shows how to resolve the inequities and role ambiguities of helping relationships, describes the different roles that helpers can take once the relationship is balanced, and explains how to build a balanced relationship and how to intervene as that relationship develops. In this short but profound book Schein examines the social dynamics that are at play in helping relationships in order to better understand why offers of help are sometimes refused or resented, and how to make help more helpful.

About the Author

Edgar H. Schein is currently a Sloan Fellows Professor of Management Emeritus and continues at the Sloan School part time as a Senior Lecturer. He is also the Founding Editor of "Reflections" the Journal of the Society for Organizational Learning devoted to connecting academics, consultants, and practitioners around the issues of knowledge creation, dissemination and utilization. He has had a notable mark on the field of organizational development in many areas, including career development, group process consultation, and organizational culture. Schein has been a prolific researcher, writer, teacher and consultant. Besides his numerous articles in professional journals he has authored fourteen books including Organizational Psychology. He is generally credited with inventing the term 'Corporate Culture'.

In this Book

  • Helping—How to Offer, Give, and Receive Help—Understanding Effective Dynamics in One-to-One, Group, and Organizational Relationships
  • Preface
  • What Is Help?
  • Economics and Theater: The Essence of Relationships
  • The Inequalities and Ambiguities of the Helping Relationship
  • Helping as Theater: Three Kinds of Helping Roles
  • Humble Inquiry: The Key to Building and Maintaining the Helping Relationship
  • Applying the Inquiry Process
  • Teamwork as Perpetual Reciprocal Helping
  • Helping Leaders and Organizational Clients
  • Principles and Tips
  • References


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